News and press

Tuesday, 20th March 2018

Jadu exports digital service at scale and becomes Queensland local government sector market leader

The Local Government Association of Queensland (LGAQ) is migrating more than half of its member councils (circa 50) to the Jadu Continuum platform. The move makes Jadu the market leading Content Management System (CMS) and eForms provider to Queensland local government.

LGAQ partnership

David Evans, Vice President of Jadu and Glen Beckett, General Manager of LGAQ announcing a new partnership to benefit Queensland councils over the coming years.

The Local Government Association of Queensland (LGAQ) is migrating more than half of its member councils (circa 50) to the Jadu Continuum platform. The move makes Jadu the market leading Content Management System (CMS) and eForms provider to Queensland local government.

Jadu Continuum software enables local governments to deliver rich and engaging websites, provides transactional online forms that work across devices, and a ‘Digital Concierge’ case management solution that enables citizens and businesses to better self-serve.

The LGAQ anticipates that all council website migrations will be complete in the 18/19 financial year. 


Greg Hallam AM, CEO of LGAQ said “This is a significant investment for the LGAQ and it was important that the best possible providers were considered – both nationally and globally. This investment will change the way the LGAQ provides digital services.

“This is much more than just an upgrade – it’s a comprehensive re-imagining of how digital services can better support council operations, communications and service delivery.

“After spending significant time in assessing a number of world leading providers the LGAQ ascertained that Jadu was the right fit for what was needed now and into the future.

“Partnering with Jadu will deliver stability, smart integrations and a whole lot of new capabilities and tools. Member councils will also be able to better leverage our investments in social media and the big data opportunities being unlocked by LG Sherlock.”

Last year LGAQ successfully launched LG Sherlock, a platform that takes selected data from councils and third parties – including Queensland Government agencies and the Australian Bureau of Statistics – and provides a central pool to securely hold and analyse that data.

“Our partnership with LGAQ means that Jadu technology will now power the majority of Queensland’s council websites and intranets” says Suraj Kika, Chief Executive Officer and Founder of Jadu. 

“It will change the way the people of Queensland interact with their councils. We’re incredibly proud to be taking this journey with the LGAQ team.” 

Today, Jadu powers many of the UK’s local authority websites, including Europe’s largest local authority, Birmingham City Council.  Its Jadu Continuum platform eradicates large, costly upgrades in favour of frequent iterative updates.

Jadu’s Customer Experience Management solution enables users to track service requests in real time. Providing updates at every stage and keeping users fully informed helps make digital services the preferred method of interaction.

The LGAQ is now meeting with councils to make the migration as seamless as possible and develop tailored plans. 

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