Customers

Swindon Borough Council

Swindon started their digital transformation journey in late 2017 starting with Jadu CMS and XFP. In 2017, they launched their first Jadu CXM digital service and within two days 1,300 subscriptions had been set-up and after 14 weeks, over 11,00 subscription sign-ups. They now have over 67 case types in place and over 68,000 subscribers.

We were receiving about 32,000 calls a month and processing about 7% online, we were working in traditionally expensive channels so we went out to the market to get help. We picked Jadu on the basis that they could implement the platform quickly and help us with our ambitions to shift online
Glyn Peach, Director of Digital Services, Swindon Borough Council.

Read: The Swindon story | Website: www.swindon.gov.uk

Lichfield District Council

Lichfield launched a fully integrated automated platform using Jadu’s CXM system and within 4 weeks had 25,000 sign-ups online and made over £1 million in sales due to their first case type (garden waste service). They’ve seen a huge channel shift of 82% online sign-ups. The Council estimated that 4,000 subscriptions would be purchased by the end of January 2018. 4,540 were purchased in the first week alone.

We chose Jadu Continuum CXM as it gives our residents direct access to requests and acts as a digital concierge. Being transparent and making sure everyone is in the loop, will play a big part in helping ensure that digital services become the preferred method of interaction between our residents, businesses and the council”.
Cllr Andy Smith, Cabinet for Revenues, Benefits & Customer Services, LDC.

Read: The Lichfield story | Website: www.lichfielddc.gov.uk

Cherwell District Council

Cherwell District Council have our full suite of Jadu Continuum products. Together with South Northamptonshire, they moved from a joint legacy CRM (Customer Relationship Management) platform and separate forms product to the Jadu platform. In the first 6 months of implementing the Jadu platform, they saw a 95% satisfaction increase with bulky waste collections and a 93% increase in satisfaction for their new and additional bins service.

Because JADU Continuum CXM keeps users fully up-to-date with the status of their service requests and interactions with the council, people are choosing to use digital as the first port of call.
David Spilsbury, Applications and Web Team Manager.

Read: The Cherwell Story | Website: https://www.cherwell.gov.uk/