7th March 2019
- Hosted at The National Conference Centre Coventry Road Bickenhill Solihull West Midlands B92 0EJ
- Starting at 09:45 - 17:00
We're Gold Sponsors again at this year's ShareDigital. We'll be focusing on Accessibility, AI, Service Redesign and more.
We are attending ShareDigital this year as Gold Sponsors, where the theme is 'Councils of the future ~ digitally paving the way'.
A combination of hard pressed budgets and the quest to transform services has meant that the drive towards digital service delivery has become faster than ever.
ShareDigital brings together those involved in enabling digital public services to link-up with their peers, learn from one another's experiences and discuss the challenges and opportunities that lie ahead.
There are many sessions you can attend which cover topics trending in Central and Local Government.
Here's the details for our sessions, you'll need to book on quickly due to limited availability.
We're running a panel session on AI technology:
13:50 - 14:35
AI & Customer Experience Panel Session
Chaired by Jadu
Panellists (to be confirmed)
AI, automation and chatbot technology continues to evolve. There aren't many retail or marketplace websites you visit, which don't have some kind of automated customer service offering. Why should local government be any different? We talk about savings, opportunities and use cases for your customer support teams, as well as deep-dive into examples of how Northampton Borough Council are using the technology. We don't want to replace your people with technology, but we do want it to support your teams so they can tackle the wider and bigger problems - faster. You'll leave the session feeling excited about the technology opportunities in local government.
We're also running some roundtable sessions:
11:40 - 12:10
Building a successful service delivery plan & succeeding
Hosted by Jadu & Methods
We partner with Methods to support many councils' with their digital transformation programme. In this session, we'll focus mostly on Swindon Borough Council; how we have helped the team execute a new service delivery plan, taking into consideration best working practices, organisation's culture and IT infrastructure. We'll share the council's learnings and advice with other councils embarking on (or planning on) their own digital transformation journey.
13:10 - 13:40
Digital Accessibility - Compliance with the new EU Directive & why it might be time for a redesign
Jack Niland, UX Designer & Accessibility Expert, Spacecraft
Jadu partners with Spacecraft (Digital Design Agency) to discuss the importance on the EU Directive now applicable in the UK for local authorities. Jack Niland discusses the updates, including legislation but also WCAG 2.1 guidelines. He'll focus on communicating these changes to your teams, making accessibility best practice and implementing accessibility into your websites. You'll leave the session with a sound understanding of accessibility updates, key dates for your diaries and some tools and tips to help support you with your accessibility next steps.
Once you have registered for ShareDigital, you can sign up to the sessions you would like. You can also email us directly if you wouldlike some more information on the sessions we are running.
See you there.