We work with local government and higher education organisations all over the world, large and small. Our low code platform means even the least technical of people can use our products.
We love working with our customers on their Jadu journey and experiencing their success, it’s something we’re very proud of.
Customer case studies
Birmingham City Council
An multi-award-winning website.
Birmingham have our full suite of Jadu Continuum products, most recently implementing Jadu CXM. They’ve won multiple awards including the Webby Awards and the Lovie Awards for the design and usability of the website. In the first 2 months of implementing CXM they launched 29 workflow processes and had over 18,000 citizens sign up online.
We were focused on ensuring the platform we chose for powering birmingham.gov.uk was modern, robust and could scale to a city the sheer size of Birmingham.
Chris Gibbs, Service Director for Customer Services.
Lichfield launched a fully integrated automated platform using Jadu’s CXM system and within 4 weeks had 25,000 sign ups online and made over £1 million in sales due to their first case type (garden waste service). They’ve seen a huge channel shift of 82% online sign ups.
We chose Jadu Continuum CXM as it gives our residents direct access to requests and acts as a digital concierge. Being transparent and making sure everyone is in the loop, will play a big part in helping ensure that digital services become the preferred method of interaction between our residents, businesses and the council”.
Cllr Andy Smith, Cabinet for Revenues, Benefits & Customer Services, LDC.
Swindon started their digital transformation journey in late 2017 starting with Jadu CMS and XFP. In 2017 they launched their first Jadu CXM digital service and within two days 1,300 subscriptions had been set-up and after 14 weeks, over 11,00 subscription sign ups. They now have over 67 case types in place and over 23,176 subscribers.
We were receiving about 32,000 calls a month and processing about 7% online, we were working in traditionally expensive channels so we went out to the market to get help. We picked Jadu on the basis that they could implement the platform quickly and help us with our ambitions to shift online
Glyn Peach, Director of Digital Services, Swindon Borough Council.