The Jadu Academy hosted in Manchester Central on 2nd July 2018 was a great success. The key theme was the four building blocks of digital strategy, with product updates and customer stories.
The day's customer stories
Kathryn Halton, Website Co-ordinator - Pendle Borough Council
Kathryn oversees and manages the platform for delivering Pendle as a digital customer focused organisation. By bringing partners to the table, Pendle are delivering maximum value for customers through self-service and automations. Kathryn approaches the Pendle story so far by starting with content and user experience.
Victoria Lawson, Director of Customer Experience and Communications - London Borough of Hounslow
Victoria is Director of Customer Relations, Environment and Culture at Hounslow, who transformed web and transactions by iteration, tackling some of the hardest, first. They recently launched an end-to-end digital service for Garden Waste in just 2 weeks using standard Integrations Hub connectors with Jadu.
Sutton & Kingston upon Thames
Rebecca Peck, Head of Customer Experience, London Borough of Sutton and Royal Borough of Kingston upon Thames
Rebecca is Head of Customer Experience at Kingston and Sutton councils, who are prioritising accessibility, customer needs and commercialisation to deliver an outstanding web and self service experience for customers.
What to expect from Jadu Academies
Jadu Academy is your chance to network, brainstorm and engage with peers to learn about and share best practice in implementing and developing digital services within your organisation.
Hear about some of the challenges others have faced and how they have overcome these to deliver what's best for users as we continue to channel shift.
You’ll have the opportunity to discover what’s new from Jadu as well as what's coming up, ask our team questions and make suggestions about what you would like to see from us in the future.
The first Jadu Academy of 2018 took place at Maple House in Birmingham on 14th March 2018. Our biggest Academy yet. Focusing on digital transformation through Jadu Continuum solutions it proved a great success.
Another great Academy which included a variety of workshops and product updates plus customer stories from Kings Lynn and West Norfolk Council, East Lothian Council and Harrow Council. There was also a very enlightening presentation and demo on Machine Learning and the Jadu Companion App.
A capacity audience joined us in London for the second major Academy of 2017. Partners and Integrations Hub were the themes of the day, in the keynote Jadu Group CEO Suraj Kika presented new services and product updates and introduced Methods and Liberata as CXM delivery partners.
A capacity audience joined us in Birmingham for the first Academy of 2017. AI & Machine learning was the theme of the day, in the keynote CEO Suraj Kika, presents what organisations should do to prepare to be able to fully exploit the new technology.