Lichfield District Council, Cannock Chase District Council and Staffordshire Moorlands District Council are working together to implement e-enabled services across the Staffordshire region.
By working closely with Jadu, who are leading the integration of their Jadu CMS systems into their joint Oracle CRM systems - all three councils have saved thousands of pounds in integration costs.
Using the Jadu advanced A-Z system, each authority already fulfils all the requirements of the LocalDirectGov project, by providing their A-Z in a simple exportable and fully PID referenced format.
By implementing the A-Z system on each of their Jadu intranet systems, the three councils have been able to provide XML content feeds directly into their Oracle LG45 CRM system - providing service desk operators with a single view of content on services.
Additionally, the three partner councils are looking at a joint integration project for online transaction balances using Jadu's ePay software.
Lichfield District Council have leveraged the Jadu eGov partnership to its full potential, by merging integration projects and using standard Jadu CMS functionality to deliver high-end content delivery - directly into CRM. Each authority has saved duplication and significant development costs.
Suraj Kika, Jadu CEO
Jadu previously completed A-Z integration into Onyx CRM for Jadu's four East Lancashire authorities. Suraj continued "Jadu developed the advanced A-Z from work done at Lancashire County Council to develop a shared A-Z schema. The A-Z now complies with LocalDirectGov's schema and will soon feed services directly into the ESD-Toolkit."