Contents
1.Content management enabling the customer experience
1.1 The challenge of differentiation
1.2 What is Enterprise Content Management?
1.3 Enterprise 2.0 and the ultimate customer experience
2.1 ECM - The focus shifts from operational savings to customer experience
2.2 A strategy for ECM
2.3 ECM Implementation approaches
3.1 Jadu's Mission
3.2 A one stop shop for ECM
3.3 Implementation - best of breed integration versus integrated platform
4.1 Delivering the 'joined up organisation' in the public sector - an integration approach
4.2 Simplifying Web CMS delivery for a 'quantum leap' in the customer experience
6. About Jadu
1.1 The challenge of differentiation
1.2 What is Enterprise Content Management?
1.3 Enterprise 2.0 and the ultimate customer experience
2. Enterprise Content Management - Strategy alternatives
2.1 ECM - The focus shifts from operational savings to customer experience
2.2 A strategy for ECM
2.3 ECM Implementation approaches
3. 'One view of the customer, one view of the organisation' - Jadu's ECM strategy
3.1 Jadu's Mission
3.2 A one stop shop for ECM
3.3 Implementation - best of breed integration versus integrated platform
4. Delivering a better customer experience
4.1 Delivering the 'joined up organisation' in the public sector - an integration approach
4.2 Simplifying Web CMS delivery for a 'quantum leap' in the customer experience
5. Conclusion
6. About Jadu