Technical support services

Fully supported - the Jadu support centre

How often do your internally hosted systems experience a failure in service that affect your business critical systems - public facing websites or staff intranet/extranets? Does your business continuity strategy lack resilient and robust contingency for rapid disaster recovery?

The Jadu CMS support centre provides a direct facility to report problems, issues and technical questions directly and immediately to the Jadu Support Team. Each customer is assigned a technician who will be responsible for maintaining, upgrading and managing support.

Jadu customers can submit and track support queries through our online support centre (support.jadu.net).

The online support centre is also a dedicated knowledge and code base for all Jadu CMS users. Its features include:

  • A personalised dashboard where Jadu customers can submit, track the status or comment on support queries in real time.
  • Facility to add colleagues to the support system for submission of support queries.
  • Access to release notes and technical documentation such as user manuals for Jadu's full range of software.
  • Access to developer tools such as the Jadu CMS API.
  • Important announcements about Jadu software (e.g. upgrades, new version releases) and events.

Jadu maintain development mirrors of all CMS websites on servers within its own network, providing a test bed for any fault diagnosis or bug fixing without interrupting normal operation of the live site.


Jadu Support Plus

The Jadu Support Plus service is designed to provide business continuity by offering a disaster recovery service alongside security reporting information that mitigates against the risk of a failure in the service of your Jadu platform.

As part of the Support Plus service, Jadu will provide:

  • a back up service to ensure that a complete copy of your Jadu platform is stored for retrieval at any time

  • an external instance of your Jadu platform available during a disaster event

  • the security.jadu service to help prevent intrusion or penetration of your website


About the service

Backups are taken daily with incremental changes for the last seven days.

The standard service is delivered on a single server, while high demand services delivered across multi-server clusters can be arranged through Jadu.

The service provides a slice of Jadu's managed back up server infrastructure consisting of five days per annum of metered restored service with a 99.9% up-time SLA.

Jadu

    • UK & Europe

    • Telephone +44 (0)116 222 7242
    • Email info@jadu.net
    • Jadu Global Head Quarters,
    • Universe House,
    • 1 Merus Court,
    • Leicester,
    • LE19 1RJ
    • United Kingdom
    • US & Canada

    • Telephone +1 (877) 411-6959
    • Email info@jadu.net
    • Jadu Inc,
    • 70 West Madison Street,
    • Three First National Plaza,
    • Suite 1400,
    • Chicago, IL 60602
    • United States
    • Australia & Asia Pacific

    • Telephone +65 (02)6169 4028
    • Email info@jadu.net
    • Jadu Software Pty. Ltd,
    • Tower A,
    • Level 5,
    • 7 London Circuit,
    • Canberra, ACT 2601
    • Australia