Obsessed with providing the tailored support you expect
Online Support Centre
Submit and track support queries through our Support Centre and speak to friendly professionals.
A direct facility to report problems, issues and technical questions directly and immediately to the Jadu Support Team. We use a support/incident help desk system with dedicated support staff to provide efficient technical support.
We maintain development mirrors of all CMS sites on servers within our own network, providing a test bed for any fault diagnosis or bug fixing without interrupting normal operation of the live site.
David Paul, Senior Technical Support Engineer
The benefits of our Support Centre
A personalised dashboard where customers can submit, track the status or comment on support queries in real time.
You can now chat real time to our Support Team for fast answers and solutions.
Access to release notes and technical documentation such as user manuals for our full range of software.
Access to developer tools such as the Jadu API to develop apps, web services, widgets and much more.
Important announcements about Jadu software (e.g. upgrades, new version releases) events and training.
A forum to post questions, messages and share best practice on how you Utilise the Jadu platform within your organisation.
Facility to add colleagues to the support system for submission of support queries.